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  1. Help center
  2. Renter Help Center

Renter Help Center

COVID-19

  • Information regarding COVID-19

Account

  • How to add a RIB on my account?
  • How do I unsubscribe from the newsletter?
  • How do I change my email address?
  • How do I sign up?
  • Change my password and email
  • I forgot/lost my password
See all 7 articles

Reservation and payment

  • Can I see the boat before making the reservation?
  • I had an additional charge of 200€, what is this?
  • I have a coupon, how can I use it?
  • How do I leave a review on my rental and view my reviews?
  • Can I pre-pay several boats?
  • What happens if my reservation is pre-paid, and the owner refuses/doesn't answer?
See all 25 articles

Cancellation and modification

  • Is there a withdrawal period after a payment has been made on Samboat?
  • What are the conditions for cancelling a rental?
  • How do I modify my reservation?
  • How do I cancel my reservation?
  • How does the management of a cancellation request work?
  • Why haven't I been fully reimbursed?
See all 14 articles

Deposit and Insurance

  • How does the damage waiver work?
  • How does the cancellation insurance work?
  • What is the difference between the damage waiver and the deposit insurance?
  • How does the deposit work?
  • Am I insured during the rental period?