How can we help you?

Account

• (Professionals) What are the documents to send so that I can receive my rental income?
• What if I can't login to my account?
• Deleting my account
• Change my password and email
• I forgot my password

Boat Ad

• How do the half-days or slots work?
• How is the acceptance rate calculated?
• What is the instant booking feature?
• Can I include the skipper fee in the rental rate?
• Can I save my wintering dates?
• Can I offer my boat for half a day?

See all 23 articles

Deposit and Insurance

• What is the deposit guarantee available by SamBoat?
• What should I do if the tenant's deposit has failed?
• How should I be insured?

Reservation and payment

• Can I leave a review/comment on my rentals?
• Can I respond to my reviews/comments?
• How much time do I have to respond to a request?
• Can I translate messages received from a renter?
• I have several boats, how can I propose another boat in my fleet?
• Where can I find the rental contract?

See all 25 articles

Cancellation and modification

• How do I cancel my reservation?
• Can the renter cancel his reservation?
• Can I cancel the reservation?
• What if I receive a cancellation request from a renter?

Reporting a Claim

• How does the management of a claim work?
• What happens if the boat is damaged during the rental?
• How to file a claim?
• What happens if the boat breaks down during the rental?