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  1. Help center
  2. Boat Owner Help Center

Boat Owner Help Center

Account

  • (Professionals) What are the documents to send so that I can receive my rental income?
  • What if I can't login to my account?
  • Deleting my account
  • Change my password and email
  • I forgot my password

Boat Ad

  • How do the half-days or slots work?
  • How is the acceptance rate calculated?
  • What is the instant booking feature?
  • Can I include the skipper fee in the rental rate?
  • Can I save my wintering dates?
  • Can I offer my boat for half a day?
See all 23 articles

Deposit and Insurance

  • What is the deposit guarantee available by SamBoat?
  • What should I do if the tenant's deposit has failed?
  • How should I be insured?

Reservation and payment

  • Can I leave a review/comment on my rentals?
  • Can I respond to my reviews/comments?
  • How much time do I have to respond to a request?
  • Can I translate messages received from a renter?
  • I have several boats, how can I propose another boat in my fleet?
  • Where can I find the rental contract?
See all 25 articles

Cancellation and modification

  • How do I cancel my reservation?
  • Can the renter cancel his reservation?
  • Can I cancel the reservation?
  • What if I receive a cancellation request from a renter?

Reporting a Claim

  • What happens if the boat is damaged during the rental?
  • How to file a claim?
  • What happens if the boat breaks down during the rental?